Privacy policy

Who we are

Frog Loop is made by Kaercher, an independent game developer in Brazil ("we", "us"). For anything about your data, write to contato@frogloop.online.

What we collect

• Your player profile: the player name you choose for the leaderboard, and when the profile was created and last played.
• Your account, if you create one: your e-mail address and your password. The password is stored only as a salted hash, so nobody can read it, us included. Playing as a guest needs neither: a guest is recognised by a random key kept on the device, and our server stores only a scrambled (hashed) copy of that key.
• Your game progress: your level, coins, lives and boosters, the pictures in your album, daily rewards, the tutorial steps you have seen, your settings (music, sound, vibration, colour-blind palette, reduced effects) and your statistics (levels cleared and failed, streaks, cubes eaten).
• Sign-in sessions: when you log in on a device, we keep a scrambled (hashed) copy of that device's sign-in token and when it was created and last used, so you stay signed in.
• Your IP address: our server needs it to answer the game and uses it for a short time, in memory only, to stop abuse (for example, too many sign-in attempts). It is not stored in your profile or in our database.
• On your device: the game keeps only its sign-in key (a guest's key or a player's session token) in the browser's or app's local storage. Your progress lives on our server.
• Advertising, in the Android app only: the app shows ads from Google AdMob: a full-screen ad every few levels, and videos you can choose to watch for a reward (such as refilling your lives). To choose and measure ads and to prevent ad fraud, Google collects your device's advertising ID, your IP address, information about your device and the app (model, operating system, language) and how you interact with the ads. Where the law requires it (for example in the European Economic Area and the United Kingdom), the app asks for your consent first, and you can change your choice at any time under Settings → Ad privacy choices. You can also reset or delete your advertising ID in your phone's settings. The web version shows no ads.

We do not collect your location, contacts, photos, camera or microphone. In the Android app, with your consent, we use Google Firebase Analytics to count how many people play, how far they get, how long they play and what the game earns from coin packs and ads. It is not used to personalise ads. Apart from that and the ads described above, the game has no analytics or error-tracking service and no tracking across other apps or websites.

Why we use it

• to run the game, keep your progress and carry it between your devices;
• to show the leaderboard;
• to sign you in, and to answer you when you write to us;
• to show ads in the Android app, which keep the game free (based on your consent where the law requires it, and otherwise on our legitimate interest in funding the game);
• to keep the game safe from abuse.

We use your data because it is needed to provide the game you asked to play, and, for abuse prevention, because we have a legitimate interest in keeping the game working and fair. We do not send you marketing e-mail.

What other players can see

The leaderboard shows your player name with your level, the number of cubes you have eaten and the number of pictures in your album. Your e-mail address is never shown to other players.

Who handles it for us

• Hostinger hosts our server, our database (in Brazil) and our e-mail inbox.
• Google Fonts delivers the game's typeface; your browser downloads it from Google, which sees your IP address when it does.
• Google Play distributes the Android app under Google's own privacy policy.
• Google AdMob (Google LLC / Google Ireland) shows the ads in the Android app and handles the advertising data described above as an independent controller, under Google's privacy policy: policies.google.com/privacy.
• Google Firebase Analytics (Google LLC / Google Ireland) measures the use of the Android app and its income, with your consent, as described above.

They process data only to provide those services to us; Google also uses the advertising data under its own policy, as described above. We do not sell your personal data. Some of these providers may process data outside your country; they protect it with the safeguards the law requires.

Purchases

Frog Loop has no real-money purchases at the moment, so we hold no payment details. Coins are earned by playing.

How long we keep it

We keep your profile and progress for as long as your account or guest profile exists. When you delete it in the game, your profile, progress, sessions and leaderboard entry are removed from our database at once; a copy can remain in our hosting provider's routine backups for up to 30 days, until they are overwritten. Sign-in sessions end when you log out or delete your account.

Security

Everything between the game and our server travels encrypted (HTTPS). Passwords, guest keys and sign-in tokens are stored only as hashes, and only the developer can reach the database.

Your rights

You can ask us for a copy of your data, to correct it, to delete it or to stop a use of it, under Brazil's LGPD, Europe's GDPR and similar laws. Write to contato@frogloop.online and we will answer within 15 days. To delete your account, follow the steps on the Delete your account page. You may also complain to your data protection authority (in Brazil, the ANPD).

Children

Frog Loop is not directed at children under 13, and we do not knowingly collect personal data from them. If you believe a child has given us personal data, write to contato@frogloop.online and we will delete it.

Changes to this policy

If this policy changes, we will post the new version on this page with a new date. If the change is significant, we will also say so in the game.